Slow Streaming Speeds - Troubleshooting Guide for Windows

January 01, 2021

If you are experiencing slow speeds and are having trouble streaming your favourite content online, you don’t need to worry because we have put together a guide to help you resolve your issues and have your internet running the way it should be in a few easy-to-follow steps. The entire process shouldn’t take you longer than 10 minutes to complete and will help us to fix your content streaming issues quickly and efficiently.  

We have also created a step-by-step video for you to watch should you prefer that over reading through our blog guide.  

Watch the video here 

 

Step 1: Connect to your WiFi by clicking on the WiFI icon and entering your password (if required) 

  

 Step 1.1:  Download WinMTR, a free diagnostic tool used and trusted by experts worldwide, by clicking on this link: https://sourceforge.net/projects/winmtr/     

 

Step 1.2: Once you have navigated to the appropriate page from the link, click on the big ‘Download’ button and wait for the file to finish downloading.   

 Step 1.3: Once the WinMTR diagnostic tool has finished downloading, run the program and wait for its interface to open.  

 Step 1.4: In the box where it says ‘’Host’’ on the WinMTR interface, enter www.google.co.za and press Start. 

 

Step 2:  Once the test is finished, take a screen shot of the results.  

Step 2.1: On your Windows devices, press the ‘Windows’ key and the ‘Print Screen’ key simultaneously to take the screenshot. 

  

Step 3:  Do two more speed tests, and take screen shots of the tests’ results. You should now have three screen shots from the three different speed tests you’ve done.  

Step 3.1: Repeat step two more times, this time with the following two URLs:  

• www.bbc.co.uk  
• www.youtube.com  

Step 3.2: Copy and paste each URL into the box next to where it says ‘’Host’’ and click start.  

 

Step 4: Locate your screenshots folder.   

Step 4.1: Navigating to the search bar on your task bar, type in ‘Screenshots’ and press enter 

Step 4.2: Leave this folder open. 

 

Step 5: Email all of your screenshots to [email protected] so that we may help you further.   

Step 5.1:  Open up your email and draft a new email. 

Step 5.2: Open up the screenshot folder we left open and drag the three screenshots you took into the email’s body. 

Step 5.3: Please use the following subject line:  Streaming tests - WinMTR  

Step 5.4: Ensure you mail us from the same email address connected to your RSAWEB account.   

Step 5.5: If you are not the account holder, please include the following information in your email – account number, name, surname, and contact number. You can find your account number on your invoices, if you don’t know how to access your invoices simply navigate here: https://www.rsaweb.co.za/accessing-invoices-and-statements-from-myrsaweb/.  

  

Step 6: Wait for feedback from one of our support stars.