Get FIXED LTE

• SIM Only

  SIM + Router (Rental)

  
  
  
  

  Select your package: Sim OnlySim and Router

  SIM Only Prepaid Data Included Routers available for purchase at checkout

  
  
  
  

  Data
  

  10GB

  PER MONTH

  R95

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router not included
  • Once off RICA Fee payable at checkout

  
  

  Data
  

  50GB

  PER MONTH

  R195

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router not included
  • Once off RICA Fee payable at checkout

  
  

  Most Popular

  Data
  

  100GB

  PER MONTH

  R345

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router not included
  • Once off RICA Fee payable at checkout

  
  

  Data
  

  200GB

  PER MONTH

  R545

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router not included
  • Once off RICA Fee payable at checkout

  
  

  Data
  

  500GB

  PER MONTH

  R1495

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router not included
  • Once off RICA Fee payable at checkout

  
  

  ---

  R345

  Per Month / Including Vat

  Free Router

  Free Wi-fi

  No Contracts

  Only Pay When Fibre is Active

  
  
  

  ---

  SIM and Router Included Prepaid Data Included RICA on Delivery

  
  
  
  

  Data
  

  10GB

  PER MONTH

  R145

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Once off setup fee

  
  

  Data
  

  50GB

  PER MONTH

  R245

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Once off setup fee

  
  

  Most Popular

  Data
  

  100GB

  PER MONTH

  R395

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Once off setup fee

  
  

  Data
  

  100GB

  PER MONTH

  R495

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Setup fee included

  
  

  Data
  

  200GB

  PER MONTH

  R595

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Once off setup fee

  
  

  Data
  

  200GB

  PER MONTH

  R695

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Setup fee included

  
  

  Data
  

  500GB

  PER MONTH

  R1545

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Once off setup fee

  
  

  Data
  

  500GB

  PER MONTH

  R1645

  RSAWEB MTN FIXED LTE Terms and Conditions The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB ") will have towards Customers and other persons. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. The Customer must read these Terms and Conditions. Utilization of RSAWEB Fixed-LTE Services will constitute as agreement to comply with these Terms and Conditions. 1. Introduction a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home. b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas. c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology. d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed. e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services. f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router. g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage. h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB. i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following: i. RSAWEB General Terms and Conditions. ii. RSAWEB Privacy Policy iii. RSAWEB Acceptable Use Policy and Fair Usage Policy iv. Terms and Conditions applicable to a specific promotion. j. The abovementioned terms and conditions, and policies are available and accessible on https://www.RSAWEB.co.za/legal/ k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service. 2. Packages a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging. b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Data. The Night Data is available for use between 00:00 – 05:59 only. c. The standard inclusive (Anytime and Night Time Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days. d. The RSAWEB MTN FIXED LTE will deplete according to FIFO (first in first out). Fixed LTE data with the earliest expiry will deplete first. e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users. i. Customers can initiate a transfer by contacting RSAWEB on 087470000 ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient. iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended or in arrears. iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient. v. This will be considered a cession of service and the relevant documentation will apply 3. Ordering Process a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB. b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB. c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order, credit vetting and receipt of payment or a payment authorisation. d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus. 4. Package Activation a. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated. b. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. c. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer. d. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network. e. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location. f. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service. 5. Contract Commencement and Duration a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery. b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months' notice. c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy. d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation. e. i. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost. 6. Installation, Equipment and Connectivity a. The Customer has three options in respect of the router to be used: i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service. ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront. iii. The Customer may elect to rent a router from RSAWEB at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party. c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment. i. Customers who are on the router option will be liable to pay the replacement value, at the time of loss or theft, of the equipment. ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card. d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services. e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration. f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment. g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months. h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid, moisture intrusion or Lightning. i. If equipment supplied by RSAWEB becomes defective: i. the Customer must return the equipment to RSAWEB. ii. RSAWEB will have the equipment repaired or replaced. j. RSAWEB reserves the right to replace equipment with refurbished equipment. k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months. l. RSAWEB will not perform any SIM-swaps m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced. 7. Delivery a. The Fulfilment Partner Convergex has been appointed by RSAWEB and will deliver the SIM / SIM and LTE Router b. The cost to deliver a LTE Router and SIM / SIM only package (“Package”) is R175.00 (one hundred and seventy-Five rand). This will be deemed to be the first attempt. c. 2nd attempt to deliver the Package will then be executed should the Customer not be available at the 1st attempt. d. If the customer takes receipt of the Package on the 2nd attempt RASWEB reserves the right to charge the customer for such delivery e. The maximum number of deliveries per Package is restricted to 2 (two) attempts only. f. Following the failure of the 2nd attempt, RSAWEB will cancel the requested Fixed LTE Service. g. If a customer cancels a Package on delivery as a result of lack of coverage or inadequate coverage, and the sale was made outside of the defined Coverage Area, the customer shall be liable for all incurred costs. h. RSAWEB will not be responsible for any damage done to an END-USERS’ property by any third-party vendor. i. All delivery charges are subject to change 8. Billing and Payment a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered. b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered. c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data. d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date. f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account. g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions. h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. i. Topups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customer accounts/subscriptions. 9. Suspension Rules a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full. b. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due. d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement. 10. Migration Rules a. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area. b. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from. 11. Upgrade and Downgrade Rules a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades. b. Upgrades will occur on the 1st of the next calendar month. c. Existing data bundles (day and night and bonus data) will expire on effective date of upgrade. d. Upgrades need to be submitted via the self-service portal (lte.myrsaweb.co.za) e. Customer will be required to pay for the new package f. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. g. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading. 12. Relocation Rules a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 3 (Three) times in a one-year cycle. b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen. 13. Cancellation Rules a. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. b. The notice must be communicated via e-mail to [email protected] c. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation). 14. Transfer and Change of Ownership a. The RSAWEB MTN FIXED LTE Price Plan is not transferable 15. Service: Interruptions and Support a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability. b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB , will not be held liable for any loss or damage that results from the use of the services. d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers. e. The RSAWEB contact centre is available 24/7 on 0874700000 f. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee. 16. Changes to the Service and, Terms and Conditions a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.RSAWEB.co.za website regularly for notices, updates and/or changes to products and services. d. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules. 17. Limitation of Liability a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by: i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time. ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents). iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE. iv. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control. v. The Customer’s use of any equipment supplied to him by RSAWEB. b. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract. 18. Complaints Handling Procedure a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. b. Complaints can be communicated via email and on our social media pages. c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number. d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days. e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to: i. The Internet Service Provider’s Association (ISPA) on [email protected]; or ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.   https://www.icasa.org.za https://www.ISPA.org.za https://www.mtn.co.za/Pages/MTN-Privacy-Centre.aspx https://www.mtn.co.za/Pages/Termsandconditions.aspx

  • RICA on delivery
  • Router included
  • Setup fee included

  
  

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  R395

  Per Month / Including Vat

  Free Router

  Free Wi-fi

  No Contracts

  Only Pay When Fibre is Active

  
  
  

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• Please note that all additional devices are payable at checkout.

  
  

  • Would you like to purchase an LTE Router?

    

    Purchase router
    HBL002 Huawei B618s-22d LTE (WAN) Router
    Out of Stock

    

    Purchase router
    ZTE002 ZTE MF286 LTE (WAN) Router (Cat6 4x4)
    (R2 450)

    No thank you
    I do not want to purchase a router.

    PLEASE NOTE: Only the following routers are compatible with MTN Fixed LTE: (1) Huawei B612, (2) Huawei B618, and (3) ZTE MF286 C.
    If you choose to use a non-compatible router, the MTN Fixed LTE service will not work.

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  • Upgrade my Wi-Fi experience

    Boost your Wi-Fi capability by strengthening and expanding your signal into all areas around your home.
    Wireless or Wi-Fi speeds are affected by a variety of environmental and other factors, not within RSAWEB's control.

    
    
    

    Select a WiFi extender for your router

    
    Improve my Wi-Fi experience
    TP Link Wi-Fi Extender
    TL-WPA8630KIT
    (R2 595) Improve my Wi-Fi experience
    TP Link extender
    AC 1750 Wi-Fi extender
    (R1 395) No thank you

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  • Get a Mesh WiFi system
    The Deco M4 serves as a router, access point or range extender. Mesh technology helps to cover your entire home with just one WiFi network. Deco app required for setup and network management (Free on App store and Google Playstore).

    
    

    Compliment my router with
    TP-Link Deco M4 AC1200
    Whole-Home Mesh Wi-Fi System
    (R2 275) for twin pack
    No thank you
    
    

  Most homes will be covered by a twin pack, for large homes you may want to add additional single Deco M4 units.

  Single units will only extend your mesh network and will not operate on its own.
  Add a Deco M4 Twin Pack above if you don't own one.

  
  

  Add additional Deco M4 single unit to extend WiFi coverage
  TP-Link Deco M4 AC1200
  Whole-Home Mesh Wi-Fi System
  (R1395) for a single unit
  

  Number of additional Mesh WiFi systems --select-- 1 2 3 4 5

  
  

•  I would like a VOlP enabled line for R65  I would like to port my number for R295

  
  

  Add a Cordless VoIP Phone:
  Yealink W52P Dect Phone Solution - Handset, Cradle & Base Station
  (R1844) Add a Corded VoIP Phone:
  Yealink T21 E2 Corded Phone, power supply included
  (R963) No thank you, I do not want to save costs by getting any VoIP line services.
• 
  Add additional Yealink W52H Dect Handset
  (R1209 per unit)

  Number of additional Yealink handsets --select-- 1 2 3 4 5
• 
  
  * Monthly VOIP Costs
  Phone Line - R65/m / Voice calls are charged prepaid - Mobile R0,65 / Landline R0,39
  Call charges are adjusted from time to time based on competitive market rates.

• Fixed Wireless Routers
  • HBL002 Huawei B618s-22d LTE (WAN) Router
  • ZTE002 ZTE MF286 LTE (WAN) Router (Cat6 4x4)
  • SIM Only
• Wifi Upgrades
  • TP Link Wi-Fi Extender TL-WPA8630KIT
  • TP Link extender AC 1750 Wi-Fi extender
  • None
• Mesh Wifi Upgrades
  • TP-Link Deco M4 AC1200 Whole-Home Mesh Wi-Fi System (R2275) for twin pack
  • TP-Link Deco M4 AC1200 Whole-Home Mesh Wi-Fi System (R1365) for a single unit
  • None
• VOIP Upgrades
  • Yealink W52P Dect Phone Solution - Handset, Cradle & Base Station (R1844)
  • Yealink T21 E2 Corded Phone, power supply included (R963)
  • None

• Type of dwelling*
  • Home
  • Flat / Complex
  • Business
• RICA Address
• Company/Building Details
• Unit Number (if applicable)
• Flat / Complex Name (if applicable)
• Street Number*
• Street Name*
• Suburb*
• City*
  --select--BloemfonteinCape TownDurbanEast LondonJohannesburgNorthern CapePietermaritzburgPort ElizabethPretoriaOther
• City - Other*
• Postal Code*
• Is your Router/SIM delivery address the same as your RICA address?
  • Yes
  • No
• * Only account holder can accept delivery. ID will be verified on the day
  Delivery happens between Mon - Fri. From 8am-5pm
• Delivery address details*
  • Home
  • Flat / Complex
  • Business
• Unit Number (if applicable)
• Flat / Complex Name (if applicable)
• Company/Building Details
• Street Number*
• Street Name*
• Suburb*
• City*
  --select--BloemfonteinCape TownDurbanEast LondonJohannesburgNorthern CapePietermaritzburgPort ElizabethPretoriaOther
• City - Other*
• Postal Code*

• Applying as*
  • Indvidual
  • Business
• Business Registration Number*
• Business Name*
• First Name*
• Surname*
• Type of identification*
  • RSA ID Document
  • Passport
• ID Number*
• Passport Number*
• Country Code*
• Passport Expiry Date*
  YYYY dash MM dash DD
• Mobile Number*
• Alternative Number*
• Email*
• How did you hear about us?*
  --select--Social MediaSMSEmailWord of mouthLetters or flyersOnlineBillboardMalls or Events
• Please upload a copy of your ID File upload
• Please upload a copy of your proof of address File upload

  This is for RICA purposes of your LTE SIM

We use Comodo SSL to safeguard your privacy and protect your personal information.

Payment Method (by debit order) Only Pay When Fixed LTE is Active

Supporting documents will be required - A copy of ID and proof of banking details of the account holder.

• Account Holder*
• Bank Name*
  --select--ABSA BankAfrican BankAllied BankBank Of AthensBank WindHoekBank of TaiwanBank of TranskeiBidvestBoland BankCape Of GoodHopeCapitec bankCitiBankCredit Agricole IndoSuezDiscoveryFedility BankFirst National BankHabib Overseas Bank limitedHSBCInvestec BankIthala (Standard Bank)Lesotho BankMercantileNBSNedBank SwazilandNedCor PermNedbankNedbank Bond AccountsNedbank LesothoPermanent BankRand Merchant BankReserve BankSambou BankSasfinStandard BankStandard Bank SwazilandSwabouTrust BankTymeUniBank BankVolksKas
• Account Number*
• Branch Code*
• Branch Name*
• Account Type*
  CurrentSavingTransmission
• Promotional Code
• Affiliate Code
• *
  • We acknowledge RSAWEB will debit our bank account in favour of RSAWEB PTY LTD on the 1st working day of each month under this agreement
• *
  • We acknowledge that RSAWEB will need to do a credit check.