MTN LTE FAQ’s
Have any questions regarding the migration to our MTN Fixed LTE product? Have a look below at some of our FAQ’s. If you can’t find what you’re looking for please contact us by emailing [email protected].
What is FIXED LTE?
As the name suggests, FIXED LTE operates over an LTE network. Usually used for mobile connections, an LTE connection for your home is an affordable wireless alternative for areas where Fibre infrastructure is not yet available or viable.
Is this a RICA product?
Yes, this is a RICA product. ID and proof of address that is less than three months old is needed for our records. Also, on the day the contract holder will need to receive the parcel, and provide the proof of residence and ID on our records. Credit Checks Apply.
Will I get a new LTE device and SIM card
Depending on the MTN package you choose and the compatibility of your existing router, you will either receive a new SIM card, or a new SIM card and a new router.
What router can I use on the MTN network?
Only approved CAT6 devices will work on the MTN Fixed LTE network. Inserting the new SIM card into another (CAT4) device will not work, and you will need to contact our support team to unlock the SIM. You can purchase the ZTE MF286 LTE Router, when placing your Fixed LTE order.
Approved CAT6 devices:
| HUAWEI B612-233 | HUAWEI B525S-65A | HUAWEI B612S-52D | ZTE MF286 | ZTE MF286D |
| HUAWEI B612-533 | HUAWEI B525S-95A | HUAWEI B618S-22D | ZTE MF286A | ZTE MF286R |
| HUAWEI B2368-66 | HUAWEI B612S-25D | HUAWEI B618-65D | ZTE MF286C | ZYXEL LTE7460 |
| HUAWEI B525S-23A | HUAWEI B612S-51D | HUAWEI B618-66D | ZTE MF286C1 |
You will receive a new MTN SIM card. All you need to do is insert the new SIM card into your existing LTE device.
I do NOT have an MTN compatible device.
You will need to select a SIM + Router Rental option. You will then receive a new MTN SIM card and a new router. All you need to do is insert the new SIM card into your new LTE device. Please note that depending on the MTN LTE package that you choose, your new router may need to be paid for upfront and in full, and might be a rental router which is paid for monthly.
What Fixed LTE packages do we have available?
We have SIM only and SIM + Router Rental options available for you to choose from:
| SIM Only | Price p/m |
| Fixed LTE 10GB (5GB+5GB) | R95,00 |
| Fixed LTE 50GB (25GB+25GB) | R195,00 |
| Fixed LTE 100GB (50GB+50GB) | R345,00 |
| Fixed LTE 200GB (100GB+100GB) | R545,00 |
| Fixed LTE 500GB (250GB+250GB) | R1 495,00 |
| SIM and Router Rental (Upfront setup fees payable) | Price p/m |
| Fixed LTE 10GB (5GB+5GB) | R145,00 |
| Fixed LTE 50GB (25GB+25GB) | R245,00 |
| Fixed LTE 100GB (50GB+50GB) | R395,00 |
| Fixed LTE 200GB (100GB+100GB) | R595,00 |
| Fixed LTE 500GB (250GB+250GB) | R1 545,00 |
| SIM and Router Rental (No setup fees) | Price p/m |
| FixedLTE 100GB (50GB+50GB) | R495,00 |
| FixedLTE 200GB (100GB+100GB) | R695,00 |
| FixedLTE 500GB (250GB+250GB) | R1645,00 |
| Top–up | Price |
| Fixed LTE 1GB Anytime | R10,00 |
| Fixed LTE 2GB Anytime | R20,00 |
| Fixed LTE 5GB Anytime | R45,00 |
| Fixed LTE 10GB Anytime | R70,00 |
| Fixed LTE 20GB Anytime | R140,00 |
| Fixed LTE 50GB Anytime | R300,00 |
| Fixed LTE 100GB Anytime | R600,00 |
How long will it take for my new LTE SIM to become active?
Packages and prices are correct at time of going to press and are subject to change
The activation of your new MTN LTE SIM can take up to 24 hours to activate from the time the SIM is inserted into the device.
Is there a delivery fee?
The Sim only package has a RICA and delivery fee of R195.
The SIM + Router Rental package has a set–up fee of R995. The RICA and delivery fee is included in this price.
What is included in the R995 set-up fee?
RICA and delivery fee, SIM card and router, as well as the router set-up and configuration.
What if the device delivery address is different from the location where the device will be used?
The delivery address can be different to the location where you want to use the device, as long as you do not turn the device on at the wrong location as it will lock to the closest tower and you will then need to get the SIM unlocked.
Can I use the MTN SIM card and router anywhere?
No, the MTN SIM card gets locked to a tower and is location specific.
When will I get my router?
Your router will be delivered within 7-10 working days. An SMS will be sent to you with the tracking number, advising you that the couriers will be in contact to arrange a delivery date and time.
What speeds can I get?
The MTN LTE Network averages between 10-150Mbps. The average speeds remain device and coverage dependent.
How do MTN Fixed LTE data bundles work?
On MTN Fixed LTE packages, you are buying a bundled data package that consists of “Any Time” monthly data allocation, and a Night Time data allocation. Any Time data can be used at any time of the day. Night Time data is valid from 12am to 5am.
Any Time data, referred to as the “initial period”, is valid until the end of the month of purchase. This “initial period” will not exceed 31 days with a 30-day rollover. Top-ups are valid for 30 days from top-up date. Night Time, referred to as “bonus” data, expires within the same calendar month. Free data, or additional data allocated to Any Time or Night Time data, expires within the same calendar month.
The data usage or depletion on these packages works on a first-in-first-out basis, as follows:
- Rollover Any Time data
- Inclusive Any Time data
- Inclusive Night Time Bundle (valid from 12am to 5am)
- Top-Up Data (if no Any Time data is available)
Is there a cancelation fee?
All our LTE packages are month-to-month, so you only need to give one calendar month’s notice in order to cancel your service.
Free-to-Use Routers are exactly that – free to use for as long as you are with RSAWEB and using the relevant service. Should you cancel your service (or fall into a suspended state for longer than 30 days), the router can be purchased from RSAWEB at R1455, or you may return it to us in its original condition and in its original packaging.
- You will have 10 days from the time your service is deactivated (turned off at the end of your month’s notice) to return the router to our offices.
- We will send you a reminder on day 5 if we have not yet received your router.
- If we do not receive your router back from you within the 10-day router-return period, you will be billed for it, and it will become your own.
- Remember to include your name and RSAWEB customer code when returning your router.
- No router returns will be accepted after 10 days have elapsed from the time that your account was deactivated.
- All courier costs involved in returning the router are for your own account.
- You will be charged the original retail value of the router.
- When your router becomes your property, it will no longer be insured by RSAWEB and we will not accept responsibility for any damage or defaults to the router.
When will I start paying?
You only pay once the SIM card and router (if applicable) is delivered to your home. You would already have made payment online when ordering for any fees that were due upfront. This includes any optional extras you may have ordered, or the router if you are paying upfront, and then your first data allocation is payable upfront
Can I upgrade, downgrade or cancel?
Upgrades are effective within 3 days of receiving your upgrade request.
Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month).
To Cancel – we need just one calendar month’s notice.
Do you have month–to–month packages?
Yes, we do offer month-to-month packages.
What if my area isn’t covered by Fixed LTE?
We rely on our Fixed LTE Network Operator (MTN) to roll out LTE across South Africa. Use the Coverage Tool and choose the ‘Notify Me’ option, and we will keep you informed of any updates. Alternatively, check out our ADSL or Fibre (FTTH) options HERE.
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