Step-by-step to getting Fibre installed

By now you’ve surely heard all the hype around fibre Internet and know that by getting your home connected to fibre, you will get an amazing uninterrupted Internet connection with no lag or buffering, be able to stream your favourite movies, have seamless Skype conversations and enjoy weekends of 24/7 online gaming.

But perhaps you feel as though installation is a bit daunting?

Don’t worry! We’ve got you covered. It’s simpler than you think, below is a breakdown of just how easy it is to get fibre to your home with RSAWEB.

Simply search for your address here: https://www.rsaweb.co.za/connectivity/ftth/ and place your order online. Alternatively, you can give us a call on 0874700010 or go onto our live chat if you’d prefer to speak to someone.

• In the meantime, you may want to check out our great fixed LTE packages to get your home connected in the interim.

Once your order has been placed, you will receive an email confirming your details. One of our friendly sales consultants will also be in touch to confirm your order and get any outstanding documentation.

Once we receive the completed application form and all the necessary supporting documents we will process your order which will then be handed over to our projects department.

RSAWEB will place the installation order with the fibre supplier. Fibre suppliers include Octotel, OpenServe, Frogfoot and Vumatel, among others.

Certain fibre suppliers are only available in specific areas. This may mean you will not be able to choose who your fibre supplier is depending on the area you live in.

RSAWEB do not do the physical installation for your home, this is handled by the fibre supplier stipulated in your application. The fibre supplier will contact you directly to arrange a suitable date and time to carry out the installation. The turnaround times vary, depending on your chosen supplier.

Below is a guideline of the approximate timelines from order placement to installation:

• Octotel Standard Turn Around Times = 2-4 weeks
• Vumatel Standard Turn Around Times = 2-4 weeks
• Frogfoot Standard Turn Around Times = 2-3 weeks
• Openserve Standard Turn Around Times = 4-6 weeks
• SADV Standard Turn Around Times = 2 weeks
• Century City Connect Standard Turn Around Times = 2 weeks
• Metro Fibre Network Standard Turn Around Times = 2-6 weeks
• Lightstruck Standard Turn Around Times = 2-4 weeks
• Fibre Geeks Standard Turn Around Times = 5-7 business days

Once your home fibre is installed you will be set up with a free Wi-Fi router so that all the devices in your home can connect wirelessly to the Internet.

Your high-quality Wi-Fi router will be delivered by courier, directly to you. Your router is pre-configured so it’s as easy as plug-and-play once the fibre line has been installed.

We will then activate your connection so you can enjoy you super-fast, uninterrupted fibre Internet!

Only applicable to Octotel clients – You will need to activate your fibre using a one-time pin which will be sent to you via sms and email. You will also find a pamphlet in the router box with instructions on how to activate your Fibre.

Some other frequently asked questions:

Do I need a Telkom landline?

No, a brand new fibre line will be pulled from the fibre provider’s infrastructure outside the residence and into your home.

Do I have to take out a long-term contract?

Though we do offer 12- and 24-month contracts with great added value, our fibre services are available on a month-to-month basis. If you wish to cancel or move the service within the first 12 months you will be liable to pay the setup fee and router cost. This is currently covered up front for you by RSAWEB as part of our sign-up promotion.

If you are interested in getting Fibre to the Home or would like to know more, contact us on 087 470 0010 or email [email protected]