Freeze and Annual Shutdown Periods

July 25, 2019

Dear Customer,

As we head towards the end of the year, we would like to notify you, our valuable RSAWEB customer, of our Freeze and Annual Shutdown Periods.

RSAWEB will shut down on Friday, the 20th of December 2019 and reopen on Monday, the 6th of January 2020.

RSAWEB Operations will accept all new Enterprise and Partner orders until Friday, the 20th of December 2019 and will commence with order processing on the 6th of January 2020.

Projects in progress, will not be given project updates after the 13th of December 2019, updates will commence on the 6th of January 2020, based on 3rd party vendor re-openings.

Project Expectations

RSAWEB:

• RSAWEB connected building new orders will be processed until 9th of December 2019 and will be delivered prior to the shutdown period, pending engineer capacity/weather permitting conditions/ Landlord Approvals etc.
• Mobile SIM Card and Mobile Data orders will be processed until the 13th of December 2019 (Private APN Order Excluded)
• Cloud/VDC orders will be processed until the 13th of December 2019

3rd Party Vendors:

• All 3rd party vendors except Comsol will be shutting down during the festive season.
• Our vendors will be accepting orders and processing, but no onsite surveys/installations/handovers will commence until after the 15th of January 2020.

During the freeze and annual shutdown, our administrative staff will not be available during this time and will only be available from the 6th of January 2020. We will have our Help Desk available 24/7 to assist with any support, escalations or consumer queries.

Should you require any additional information, please do not hesitate to contact the Projects department at 087 470 0000 or [email protected]

Sincerely,

RSAWEB Projects Team