Best fibre ISP’s in South Africa revealed
The MyBroadband Q3 2021 South African ISP report revealed that RSAWEB is the best ISP in South Africa, followed by Cool Ideas and Afrihost.
RSAWEB has been moving up the MyBroadband rankings faster than any other ISP the past year and has now moved into the top spot. RSAWEB has also been the best ISP for latency and download speed over the last year.
Their customer-centric approach has really shone through in 2021 helping them climb the MyBroadband rankings.
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The South African ISP rankings are based on customer satisfaction scores collected through MyBroadband’s mobile apps and web-based speed test portals.
After a user performs a speed test, they are asked to rate their ISP based on their overall satisfaction with the service.
These customer satisfaction ratings are then processed to produce a customer satisfaction percentage for each ISP. Higher scores indicate a better customer experience.
Best and worst ISPs in South Africa
The table below provides the customer satisfaction scores and network speeds of prominent South African ISPs.
| South African ISP Ranking | |
| ISP | Customer Satisfaction Rating |
| RSAWEB | 81% |
| Cool Ideas | 79% |
| Afrihost | 75% |
| Webafrica | 74% |
| Home Connect | 70% |
| Axxess | 69% |
| Vox | 68% |
| Vodacom | 68% |
| Supersonic | 68% |
| MWEB | 65% |
| MTN | 64% |
| HeroTel | 64% |
| Cell C | 62% |
| Telkom | 62% |
| Rain | 59% |
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